Shipping and Delivery Policy

Last updated: 7 September 2026

This policy forms part of our Terms and Conditions.

Where we ship

We ship to most countries worldwide using DHL Express and FedEx Priority, chosen for speed, safety and reliability.

A small number of destinations are unavailable because of courier coverage, customs restrictions, or restrictions on the products themselves. If your country does not appear at checkout, email info@gourmet.wearedoubledot.com and we will tell you whether we can arrange delivery.

We are unable to deliver to P.O. Box addresses.

Dispatch

We dispatch orders as quickly as possible. Orders placed on Sundays or on Cyprus national holidays are processed on the next working day.

A confirmation email containing shipment details is sent to your registered address once your order has been dispatched. You can also monitor the status of your order by logging into your account.

Delivery charges

Charges are calculated at checkout from destination, weight, dimensions, order value and service level, and are shown in full before you pay.

Free worldwide express delivery applies to all orders and gifts above 340 EUR / 400 USD / 320 GBP. The threshold is applied to the net order value, after any discount and before VAT and delivery charges.

Delivery times

The majority of orders to the United States and the European Union are delivered within 2 to 4 working days from dispatch.

Exact transit times cannot be guaranteed. Delivery depends on your location, product availability, customs clearance and the delivery service provider, and can be affected by weather, public holidays and transport disruption.

In all circumstances, delivery will be completed no later than 14 calendar days from acceptance of your order. If delivery has not occurred within the timeframe indicated in your dispatch confirmation, please contact us by telephone or email quoting your order number.

Tracking

All shipments are sent using traceable methods and tracking is provided. Please monitor it, particularly for destinations where the courier may need you to pay charges or supply documents before delivery can proceed — parcels are commonly returned because a courier request went unanswered.

Once a shipment reaches the destination country, the local delivery provider may not continue to update tracking. In those cases tracking may only be visible while the parcel is in transit.

Duties, taxes and customs

Duties-paid destinations

For the United States, the United Kingdom, Canada and Japan, Gourmet Groceries covers all import duties and taxes on every order. That means no hidden costs and no unexpected fees at delivery. The price you pay at checkout is the total price you pay.

For shipments to the United States, we also file the FDA Prior Notice required for food consignments.

The destinations covered are always confirmed at checkout, and we expect to add more over time.

All other destinations outside the European Union

You are the importer of record. Orders may be subject to customs duties, import taxes and other fees under the legislation of the destination country. These charges are levied once the shipment reaches your country, form part of customs clearance, and must be paid by the recipient.

They are not included in your checkout price. We have no control over customs decisions, inspections, delays or the charges applied, and we cannot calculate or refund them. For details of your country’s customs policy, please contact your local customs office.

Within the European Union

Prices on our product pages are shown net of VAT. VAT at the rate applicable in your country is calculated and added at checkout, and is included in the total shown to you before you pay. We account for it under the EU VAT One Stop Shop scheme, so there is nothing further to pay on delivery and no customs formalities within the EU.

Customs declarations

We are legally required to declare the accurate commercial value of every shipment, being the value of the goods plus shipping.

We will not under-declare value, describe goods inaccurately, alter commodity codes, or mark commercial shipments as gifts. We are unable to do this on request.

Food import restrictions

Destination countries set their own rules on which foods may be imported. Categories such as honey, dairy, meat products and some plant products are restricted or prohibited in various countries.

By completing an order you accept responsibility for the compatibility of the products with the import laws of your destination country. Where we know that a product cannot be sent to your destination, we will not offer it to you at checkout. Rules change, however, and we cannot guarantee that every product is permitted everywhere. If you are unsure, email us before ordering and we will check what we can.

If a shipment is refused, unclaimed or seized

If import charges that are your responsibility are not paid, or the parcel goes unclaimed and is returned to us, we will contact you to agree what happens next.

Where you have a statutory right to withdraw or a right to a refund, that right is unaffected and is handled under our Returns, Refunds and Right of Withdrawal policy. Where the law permits, we may deduct reasonable documented costs that we cannot recover, typically the return freight actually charged to us by the courier.

Refusing customs charges is not the same as withdrawing from your purchase. If you wish to cancel, please tell us directly.

Address accuracy

Please check your address carefully before ordering. Our delivery guarantee extends only to correctly addressed orders, and we guarantee delivery only to the address confirmed on your order acknowledgement.

If you notice an error after ordering, contact info@gourmet.wearedoubledot.com immediately. If the parcel has not yet been collected by the courier we will correct it free of charge. If a wrong or incomplete address causes a failed delivery, redirection, address-correction charge or return, we may recover the reasonable documented costs charged to us by the courier, to the extent the law permits.

We may ship only to the billing address given at checkout where our fraud checks require it. For payments made through PayPal, we dispatch only to the address confirmed with PayPal, and you are responsible for the accuracy of the address held there.

Packaging and condition on arrival

Every order is packed for international transit, with bottles individually protected and boxes sized to minimise movement.

Tins and metal containers. Changes in temperature and air pressure during air freight can cause tins to expand or contract, and minor denting or slight deformation is normal in transit. This is cosmetic and does not affect the product inside, so minor denting is not treated as damage. A split, leaking or seriously deformed tin is damage — please contact us and see our Returns policy.

Heat-sensitive products. Chocolate, foie gras and other heat-sensitive items may be held back or shipped on an expedited service during the summer months. We will contact you if this affects your order.

Questions

info@gourmet.wearedoubledot.com | +357 22480712