Terms and Conditions

Last updated: 7 September 2026

1. Who we are

This website is operated by S.E. Gourmet Grocery CY Trading Ltd.

Registered address: 173 Giannou Kranidioti Street, 2235 Latsia, Nicosia, Cyprus

Phone: +357 22480712

Company Registration Number: HE 10357675

VAT / TIC Number: 10357675F

In these Terms, “we”, “us” and “our” mean S.E. Gourmet Grocery CY Trading Ltd. “You” means the person using the website or placing an order.

Two further documents form part of these Terms and apply alongside them: our Shipping and Delivery Policy, and our Returns, Refunds and Right of Withdrawal policy.

Nothing in these Terms removes or limits any right you have under mandatory consumer protection law. Where anything here conflicts with such a right, the law applies.

2. Who can buy from us

You may place an order if you are at least 18 years old and legally able to enter into a contract. Additional restrictions apply to alcohol (clause 14) and to certain food products (clause 13).

3. Our products

We are a specialist retailer of premium Mediterranean food, gourmet products, beverages, gifts and related lifestyle items, sourced directly from selected producers and small farms.

We take care to keep product descriptions, photographs, ingredient lists, allergen information and stock levels accurate and current. Producers occasionally change packaging or label design without notice, so the item you receive may look slightly different from the photograph. The product itself will match the description.

Harvest year, batch and analytical values such as polyphenol counts are stated where a producer provides them and relate to the batch described. Where we hold stock from more than one batch, we will tell you which batch you are receiving if you ask before ordering.

4. Availability

All products are subject to availability. Many are seasonal, limited-production, or made by small producers in small quantities, and can sell out quickly.

If a product becomes unavailable after you have ordered it, we will contact you and offer you the choice of a substitute, a partial refund, or cancellation of the order with a full refund. We will not substitute a different product without your agreement.

5. Prices and VAT

5.1 Prices displayed on product pages and throughout the website are our net product prices and do not include VAT. We sell to customers in many countries and VAT rates differ from one country to another, so VAT cannot be determined until we know where your order is going.

5.2 VAT is calculated during checkout, once your delivery destination is known, and is added to your order as a separate line. The full amount payable, including VAT where it applies and including delivery, is displayed for you to review before you complete payment. You will never be charged more than the total shown to you at that point.

5.3 For eligible cross-border sales to consumers in the European Union, we account for VAT under the EU VAT One Stop Shop (OSS) scheme, and VAT is charged at the rate applicable in your delivery country.

5.4 If you buy as a business and provide a valid VAT identification number, VAT is treated under the applicable EU rules, including VAT-free or reverse-charge treatment where it applies. See clause 15.

5.5 Where an order is shipped outside the European Union, EU VAT is generally not charged because the transaction qualifies for export treatment. The destination country may instead impose its own import VAT, GST or duties. How those are handled depends on the destination — see clause 8.

5.6 Alcoholic products are excluded from the OSS scheme and are subject to separate excise rules. We offer alcohol only to destinations where we are able to meet those rules. See clause 14.

5.7 Prices may be displayed in currencies other than the euro. Non-euro figures are indicative conversions; the final amount charged depends on your card issuer or payment provider.

5.8 We may change prices at any time. The price that applies to your order is the price displayed when you place it.

6. Delivery charges

Delivery is charged separately unless your order qualifies for free delivery. Available methods and costs are shown at checkout before payment, and depend on destination, weight, dimensions, order value and the service you choose.

Free worldwide express delivery applies to all orders and gifts above 340 EUR / 400 USD / 320 GBP. The threshold is applied to the net order value, after any discount and before VAT and delivery charges.

Full detail is in our Shipping and Delivery Policy.

7. Placing an order

7.1 You will need to give us an accurate name, billing address, delivery address, telephone number and email address. Some destinations require a telephone number for customs or courier contact, and we cannot ship without one.

7.2 After you place an order we send an order acknowledgement. This confirms that we have received your order. It is not acceptance of it.

7.3 A contract between us is formed when we send you a dispatch confirmation. If your order contains several items, a contract is formed for each item when that item is dispatched.

7.4 We may decline or cancel an order before dispatch for a legitimate reason, including: the product is unavailable; there is an obvious pricing or description error; we suspect fraud; payment fails; we cannot deliver to your address; or the product cannot lawfully be sent to your destination. If we cancel after you have paid, we refund the full amount within 14 days.

7.5 We may ship only to the billing address given at checkout where our fraud checks require it. For payments made through PayPal, we dispatch only to the address confirmed with PayPal, and you are responsible for the accuracy of the address held there.

8. Duties, import taxes and customs

8.1 Duties-paid destinations. For the United States, the United Kingdom, Canada and Japan, we ship on a Delivered Duty Paid basis. Import duties, import taxes and agreed clearance charges are paid by us. You will not be asked to pay them again on delivery, and there are no unexpected fees at the door. The destinations covered are always confirmed at checkout.

8.2 All other destinations outside the European Union. You are the importer of record. Import duties, import VAT or GST, customs clearance, brokerage and courier disbursement charges are set by the destination country and the courier, and are your responsibility. We cannot calculate, influence or refund them. Your local customs office can tell you what to expect.

8.3 Customs declarations. We declare the accurate commercial value of every shipment, being the value of the goods plus shipping. We will not under-declare value, describe goods inaccurately, alter commodity codes, or mark commercial shipments as gifts, and we cannot do so on request.

8.4 Some destinations require additional documentation, permits or importer registrations, particularly for food products.

9. Payment

We accept the payment methods shown at checkout, which may include credit and debit cards, JCC, PayPal and Stripe.

Payment is processed by third-party providers under their own security standards. We do not store complete payment card details. We may carry out proportionate fraud and security checks, and may ask you to verify your identity before dispatching a high-value order or an order shipping to an address that does not match the billing address.

10. Delivery

We ship worldwide using DHL Express and FedEx Priority. Orders are dispatched as quickly as possible, and orders placed on Sundays or Cyprus national holidays are processed on the next working day.

The majority of orders to the United States and the European Union are delivered within 2 to 4 working days. Exact transit times cannot be guaranteed, as they depend on your location, product availability, customs clearance and the courier.

In all circumstances, delivery will be completed no later than 14 calendar days from acceptance of your order. If delivery has not occurred within the timeframe indicated in your dispatch confirmation, please contact us quoting your order number. If we miss the 14-day deadline you may give us a reasonable additional period, and if we miss that too you may cancel and receive a full refund.

Risk in the goods passes to you when you, or someone you have nominated, takes physical possession of them. Until then, damage or loss in transit is our responsibility, and your rights against us do not depend on us first recovering anything from the courier.

11. Delivery addresses

Please check your delivery address carefully before ordering. Our delivery guarantee extends only to correctly addressed orders.

If an address you have given is wrong or incomplete and this causes a failed delivery, a redirection, an address-correction charge or a return to us, we may recover the reasonable documented costs actually charged to us by the courier, to the extent the law permits.

If you spot an error, contact us immediately at info@gourmet.wearedoubledot.com. If the parcel has not yet been collected by the courier we will correct it free of charge.

We are unable to deliver to P.O. Box addresses.

12. Returns, refunds and your right to withdraw

If you are a consumer in the European Union, you generally have 14 calendar days from receiving your goods to withdraw from your purchase without giving a reason. Certain products are excluded, mainly perishable goods and sealed goods that have been unsealed after delivery.

Your separate legal rights if goods are faulty, damaged, incorrect or not as described are unaffected by the withdrawal right and last longer.

The full procedure, the exclusions, the return address, refund timings and the withdrawal form are set out in our Returns, Refunds and Right of Withdrawal policy.

13. Food products

Food products may carry specific storage, handling, shelf-life and allergen requirements. These are shown on the product page and on the packaging.

Allergen information is provided to us by producers. If you have a serious allergy, please contact us before ordering and we will check the current packaging for you.

Destination countries set their own rules on which foods may be imported, and categories such as honey, dairy, meat products and some plant products are restricted or prohibited in various countries. By completing an order you accept responsibility for the compatibility of the products with the import laws of your destination country. Where we are aware that a product cannot be sent to your destination we will not offer it to you, but rules change and we cannot guarantee that every product is permitted everywhere.

14. Alcohol

Alcoholic products may only be bought by, and delivered to, a person who has reached the legal drinking age in their country of residence, and in no case under 18 years of age.

By ordering an alcoholic product you confirm that you meet that age requirement. We may ask for proof of age before dispatch, and the courier may require an adult signature on delivery. Where age cannot be verified we will cancel the order and refund you in full.

Alcohol is excluded from the EU VAT One Stop Shop scheme and is subject to excise duty rules that differ by country. We offer alcohol for delivery only to destinations where we are able to meet the applicable excise and licensing requirements. The destinations available to you are shown at checkout.

You are responsible for complying with the laws of your destination country on the import, possession and consumption of alcohol. Where a country’s legislation prohibits alcohol, you are responsible for any legal consequences arising from an order that includes alcoholic beverages.

15. Business and wholesale orders

Business and wholesale orders may be subject to separate terms covering minimum quantities, pricing, payment terms, delivery arrangements and VAT treatment. Please contact info@gourmet.wearedoubledot.com.

Where you buy for purposes relating to your trade, business or profession, you are not a consumer, and consumer-specific rights, including the 14-day withdrawal right in clause 12, do not apply.

16. Gift orders

You may have an order delivered to an address other than your billing address, subject to our fraud checks and to courier and destination requirements. Gift messages can be added at checkout.

We do not include prices or invoices in parcels sent as gifts. This does not change the customs declaration, which must state accurate commercial value — see clause 8.3.

As the purchaser you remain our customer: you hold the contract, you exercise any withdrawal or refund rights, and refunds are made to you rather than to the recipient.

17. Errors on the website

We work to keep the website accurate, but typographical, pricing, stock, image and specification errors can occur.

We may correct errors at any time. Where an order is affected by an obvious and unmistakable pricing error, being one that you could reasonably have recognised as a mistake, we may cancel it before dispatch and refund you in full.

18. Using the website

You must use the website lawfully. You must not interfere with its operation, attempt unauthorised access, introduce malicious code, scrape it, or use it in a way that infringes the rights of anyone else.

19. Intellectual property

The content of the website, including text, photographs, graphics, logos and layout, belongs to us or to the relevant rights holder. You may not reproduce or commercially exploit it without permission, except as the law allows.

Producer brand names and marks belong to those producers and are used with permission or as necessary to describe the goods we sell.

20. Third-party websites

The website may link to third-party sites. We are not responsible for their content, security, availability or policies.

21. Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for defective products under product liability law, or for anything else that cannot lawfully be excluded.

Subject to that, and to the extent the law allows, we are not liable for indirect or consequential loss, and our total liability in connection with an order is limited to the amount you paid for it.

Your statutory rights as a consumer are unaffected.

22. Events outside our control

We are not responsible for delay or failure caused by something beyond our reasonable control, including natural events, war, civil unrest, strikes, transport or courier disruption, customs delays, government action, epidemics or energy failures.

If such an event affects your order we will contact you. If the delay becomes unreasonable you may cancel and receive a full refund for anything not yet dispatched.

23. Complaints

Please contact info@gourmet.wearedoubledot.com quoting your order number. We acknowledge complaints within two working days and aim to resolve them within 14 days.

If we cannot resolve a complaint between us, you may contact the Consumer Protection Service of the Cyprus Ministry of Energy, Commerce and Industry, or the alternative dispute resolution body for consumers in your own country. Consumers in the European Union can also obtain free assistance from the European Consumer Centres Network (ECC-Net).

24. Privacy and cookies

Personal data is handled in accordance with our Privacy Policy. Cookies and similar technologies are covered by our Cookie Policy.

25. Changes to these Terms

We may update these Terms to reflect changes to our services, the website, payment or delivery methods, our business, or the law. The version that applies to your order is the version in force when you place it, unless a change is required by law.

26. Severability

If any provision is found to be unlawful or unenforceable, it will be modified to the minimum extent necessary, or removed. The remaining provisions continue to apply.

27. Governing law

These Terms are governed by the law of the Republic of Cyprus.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of your country of residence, and you may bring proceedings in the courts of that country.

S.E. Gourmet Grocery CY Trading Ltd

173 Giannou Kranidioti Street, 2235 Latsia, Nicosia, Cyprus

info@gourmet.wearedoubledot.com | +357 22480712

Company Registration Number HE 10357675 | VAT/TIC Number 10357675F