Frequently Asked Questions

No. You can check out as a guest. Creating an account lets you follow the status of your order, see your past orders and reorder more quickly. Either way, we email you the shipment details once your order has been dispatched.

You can cancel your order on the same day you place it, as long as it has not yet been prepared for dispatch. Once an order has been prepared or shipped, it can no longer be cancelled, because many of our products are natural and seasonal and are packed for dispatch quickly.

To change or cancel an order, contact us straight away at info@gourmet.wearedoubledot.com or +357 22480712 so we can review it as quickly as possible.

Yes. Gourmet Groceries accepts phone orders from local customers in Cyprus; phone orders must be paid before we ship. We can send a secure Stripe payment link to any customer. For online checkout, we also accept bank transfer, Google Pay, Apple Pay, Stripe, PayPal, Alipay and Klarna (instalments available where Klarna is supported).

We ship internationally and deliver to most countries worldwide using DHL Express and FedEx Priority. You can get your order on time anywhere across the globe! Please note that some products may be held, restricted or refused entry by local customs or regulators; customers are responsible for checking their country’s import rules, duties and taxes before ordering. If a shipment is returned or held by customs, any additional charges or return shipping fees may be charged to the customer.

Yes. Every international order ships express with DHL Express or FedEx Priority, so your order reaches you quickly and in good condition. We do not offer slower economy services. Delivery is free worldwide on all orders and gifts above 340 EUR / 400 USD / 320 GBP.

Yes, we ship to the United States, and we cover all import duties and taxes on orders to the USA. We do the same for the United Kingdom, Canada and Japan. That removes unexpected delivery charges for customers in these countries.

Gourmet Groceries covers all import duties and taxes on orders shipped to the USA, the United Kingdom, Canada and Japan, so the price you pay at checkout is the total price. Within the European Union there are no customs duties, and VAT is shown at checkout. For all other destinations, orders may be subject to customs duties, import taxes or other local fees according to your country’s rules, and the customer is responsible for any duties, taxes or clearance fees charged by local authorities.

Most orders for the USA and EU are delivered within about 2 to 4 working days, although exact transit time depends on destination, product availability and courier service. Please note that shipments to some countries can be delayed by customs clearance, which may add extra time to delivery.

Orders are usually processed quickly, within the next 24 hours, although orders placed on Sundays or Cyprus national holidays are processed on the next working day. Dispatch speed can also depend on stock status and product availability.

At Gourmet Groceries we use DHL Express and FedEx Priority for speed, safety and reliability. Shipment details are sent by email after dispatch, and customers can monitor their order status through their account. For local deliveries in Cyprus we use trusted local couriers, and we can arrange same-day delivery via private courier or taxi for an additional charge.

Yes. Orders can be shipped to an address different from the billing address, as long as you enter it at checkout. Please include the recipient’s email address and phone number, as we need them to complete delivery.

Yes. Shipment details are sent by email after dispatch, and customers can monitor their order through their account or directly on our Order Tracking page.

Gourmet Groceries accepts debit and credit cards, Apple Pay, Google Pay, bank wire transfer, PayPal, JCC, Stripe and Alipay. Customers can also pay with Klarna through Stripe, with instalment plans in a smooth one-click purchase experience where Klarna is available.

Yes, payments are processed in secure environments through JCC, PayPal or Stripe using SSL protection and PCI Data Security Standard safeguards. Your card details are never stored by Gourmet Groceries.

Yes. Bank wire transfer is an accepted payment method.

We offer premium Mediterranean products, especially high phenolic extra virgin olive oil. Our mission reaches deep into the Mediterranean and further, sourcing from small, sustainable farms and artisans. These providers are dedicated to preserving the authenticity of their crafts. We bring you not only spices and premium Manuka honey but also some of the most exclusive products worldwide.

Explore our Olive Oils, Honey, Vinegars, Pantry, Wines & Spirits, Cutlery Collection, Organic Skincare, Gifts, Bundles and Packaging, or browse all products.

High phenolic olive oil is extra virgin olive oil with a high concentration of phenolic compounds, which are naturally occurring antioxidants in olive oil. At Gourmet Groceries we place these olive oils at the core of our product range.

Polyphenols are measured in a laboratory, usually by HPLC or NMR analysis, and the result is given in milligrams per kilogram (mg/kg). An olive oil is generally considered high phenolic at 250 mg/kg or more, the level behind the EU’s approved health claim for olive oil polyphenols. Many of our producers publish a certificate of analysis for each harvest, and we show the polyphenol figures on the product page wherever the producer provides them. Browse our high phenolic olive oils.

Products are in stock unless marked otherwise. Items shown as “out of stock” are unavailable, while products listed as “available upon request” can be ordered but may need to be specially produced by the supplier. Contact us directly at info@gourmet.wearedoubledot.com and we will give you an exact date.

Yes. Our olive oils come from across the Mediterranean, including Cyprus (Atsas and Strakka), Greece (Pamako, Sparta and Eulogia of Sparta), Italy (Marfuga and Quattrociocchi), France (Château d’Estoublon) and Spain (Nobleza del Sur and Oro del Desierto).

All products are kept in air-conditioned, temperature-controlled storage until dispatch, away from light and heat, so they reach you in the condition the producer intended. Heat-sensitive items such as chocolate and foie gras may be held back or shipped on an expedited service during the summer months, and we will contact you if this affects your order.

Yes, gift orders are possible, and they can include a handwritten personalised gift card. We also offer natural wood gift packaging and gourmet carton boxes, which can be customised with logos. You can choose the box for your gift from our gift packaging collection.

For a gift order, enter your own address in the billing section and the recipient’s address in the shipping section.

If a delivery arrives visibly damaged, you may refuse it from the courier. If you receive a damaged, faulty or incorrect item, contact us as soon as you reasonably can, ideally within 7 days of delivery, by phone or at info@gourmet.wearedoubledot.com, with your order number and photographs. Items should be returned within 14 days, after which an exchange or full refund is processed once the issue is verified. You will not pay return postage on a faulty or incorrect item, and for damaged or faulty items we reimburse both the cost of the item and the original delivery fee.

These rights are in addition to your statutory rights. Full details are in our Returns, Refunds and Right of Withdrawal policy.

Refunds are issued within 14 days of receiving the goods, or proof that you have sent them back, and are made to your original payment method at no charge. They typically appear on your statement within 3 to 10 business days, depending on your bank. If you are a consumer in the European Union, you may also withdraw from your purchase within 14 days of delivery without giving a reason, except for opened food and drink, perishable items and personalised products.

To start a return, email info@gourmet.wearedoubledot.com with your order number. We acknowledge your request and send return instructions within 72 hours. See our Returns, Refunds and Right of Withdrawal policy for full details.

Look for extra virgin olive oil, a harvest date, dark glass or tin packaging, and clear origin details. Freshness matters most, so choose oils with the most recent harvest date you can find. At Gourmet Groceries we feature extra virgin olive oils, and only ones of the highest quality.

Extra virgin olive oil is the highest grade of olive oil, made by mechanical extraction without heat or chemicals. It keeps more of the olive’s natural flavour and beneficial compounds than refined oils.

Early harvest olive oil is pressed from olives picked while they are still green, at the start of the harvest season, usually from October in the Mediterranean. Green olives yield far less oil than ripe ones, but that oil is richer in polyphenols and has a more intense, grassy, bitter and peppery taste. Early harvest oils are often produced in limited quantities each year. Browse our early harvest, high phenolic olive oils.

Yes, good-quality extra virgin olive oil can be used for cooking, not just salads. Research and expert guidance show it remains suitable for everyday cooking and can still be part of a healthy diet.

A peppery sensation is often a sign of fresh, high-quality extra virgin olive oil with natural polyphenols. It is a normal and desirable characteristic in many premium oils.

Olive oil, especially extra virgin olive oil, is a central fat in Mediterranean-style eating and fits well into Blue Zones-style nutrition. It is valued for flavour, versatility and its health benefits.

Many people take a daily shot (about one to two tablespoons, around 20 ml) of high phenolic extra virgin olive oil, often first thing in the morning, as part of a Mediterranean way of eating. The polyphenols in high phenolic oils, such as hydroxytyrosol and oleocanthal, are natural antioxidants. Under EU rules, olive oil polyphenols contribute to the protection of blood lipids from oxidative stress, with the benefit obtained from a daily intake of 20 g of an olive oil that contains at least 5 mg of hydroxytyrosol and its derivatives. Oleocanthal is also studied for its anti-inflammatory activity, and it is the compound that gives a fresh, high phenolic oil its peppery catch at the back of the throat.

For a daily shot, choose an oil with a published polyphenol analysis, such as those in our high phenolic olive oils. If you have a medical condition or take medication, check with your doctor first.

Our wide selection of high phenolic olive oils and polyphenol-rich extra virgin olive oils appeals to wellness-focused customers looking for premium, antioxidant-rich Mediterranean foods. These oils are part of a health-conscious lifestyle and Mediterranean way of eating. Most of our high phenolic oils come with a certificate of analysis showing their polyphenol content.

Choose based on how you plan to use it. For everyday use, look at the flavour profile, origin, and whether the oil is organic, award-winning, or suited to cooking or raw use. Most of our olive oils have a certificate of analysis that can help you find the right olive oil for your needs.

Polyphenol-rich means the olive oil contains a high amount of naturally occurring plant compounds that are often associated with antioxidant properties and a stronger flavour profile.

High phenolic olive oil is still extra virgin olive oil, but it is selected for a higher concentration of beneficial compounds and a more intense taste. Regular extra virgin olive oil may be milder and vary more in antioxidant content.

Store olive oil in a cool, dark place with the cap tightly closed to help protect flavour and freshness.

Gourmet Groceries focuses on premium Mediterranean products, with a strong emphasis on high phenolic extra virgin olive oils, award-winning selections and curated gourmet items. We also offer worldwide shipping and a luxury gifting experience, so customers can shop for both everyday use and special occasions in one place. Browse all our products.

Yes, we offer a wide selection of high phenolic olive oils and polyphenol-rich extra virgin olive oils. These are premium products, often cold-pressed and selected for their bold flavour and naturally high antioxidant content.

Yes. Gourmet Groceries is based in Nicosia, Cyprus.

We offer gift boxes and luxury gourmet selections, including curated products, premium Mediterranean items and gift-ready assortments. Our gift boxes feature award-winning organic products that blend health, Mediterranean culture and longevity.